General Solutions for First Time and Renewal Applications
I did not get an email with my temporary password.
Try registering again to make sure that you entered your right email address.
Some email addresses have tight security and might filter out the temporary password message. You can prevent this by:
1. Adding yourcda @ yourcda.org to your safe list.
2. Asking your network administrator to add yourcda @ yourcda.org to the organization's safe list.
Sometimes it's fastest to use another email address. For example, Yahoo, Gmail, or Hotmail. You can easily set up another email address if needed.
I mailed in my documents, but I have not yet heard anything from the Council.
Please allow two weeks from the day you mail your documents to be processed. If you want faster processing, please fax documents to 202-280-1444. Faxed documents are usually processed within two days of sucessfully being transmitted to the Council.
I am clicking buttons in YourCDA, but nothing is happening.
Make sure to disable the pop up blockers on your computer. Click here for further instructions.
First Time CDA Applications
My Director has not received the recommendation request.
Go to step 2 of the application and click "edit". Please make sure that your Director's email address is correct. If not, correct it and resend request.
If the email address is correct, then your Director's security settings are preventing the request from arriving. Please ask your Director to place yourcda @ yourcda.org on his or her safe list or use a different email address for your Director.
My PD Specialist has not received the confirmation request.
Please notify the Council by email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Be sure to tell us your PD Specialist name, ID number, and email address.
I don't know how to convert my training into clock hours.
Please use the following formulas:
1 CEU = 10 clock hours
1 Semester Credit = 15 clock hours
1 Quarter Credit = 10 clock hours
1 DHS Credit = 1 clock hour
1 Unit = 1 clock hour
To be eligible to apply for your first CDA, you need:
12 CEUs = 120 clock hours
8 Semester Credits = 120 clock hours
12 Quarter Credits = 120 clock hours
Renewal Applications
My ECE Reviewer (for Renewal) has not received the recommendation request.
Go to step 2 of the application and click "edit". Please make sure that your Director or ECE Reviewer's email address is correct. If not, correct it and resend request.
If the email address is correct, then your ECE Reviewer's security settings are preventing the request from arriving. Please ask your ECE Reviewer to place yourcda @ yourcda.org on his or her safe list or use a different email address for your ECE Reviewer.
I don't have CEUs but I have contact hours
The Council will accept contact hours if you secure a waiver. Most contact hour waivers will be approved for your first renewal, but will not be accepted for later renewals. When filling out the training page of the online application, please select "other" for course type and then complete the waiver form that appears:
Please note that if you have any supporting documents for your waiver they need to be sent in for waiver approval BEFORE you submit your application. If your waiver is approved, you will then complete your application.