Home > Newsletters > Melissa Williamson: Speaking from the Heart
What’s at the heart of helping children who’ve been through trauma and show challenging behavior? “The number one tool for early childhood teachers is the ability to build connections,” Melissa Williamson points out. “It takes just one person to support a child who is going through some tough times. The way you respond to a child’s emotions could be life-changing for them, and the early childhood classroom is the perfect place to help children manage the feelings that hold them back from success,” Melissa says, “and for educators to help children understand their feelings, educators have to understand their own.”
Educators can gain both self-knowledge and professional skills by taking the courses that are available from At the Heart of Teaching, Learning, & Leadership, where Melissa serves as CEO. At the Heart offers a wide range of opportunities for professional learning, including the CDA®; a leadership series and trauma-informed training, an area for which Melissa has a special passion. “A lot of data shows us that educators need better insights into the roots of challenging behavior among the children they serve, whether it’s screaming, grabbing things or constant crying,” Melissa says. “Reacting the right way to these behaviors requires educators to understand what’s triggering the children to act out. In addition, educators need to understand how their responses reflect the life experiences and past traumas they bring to the early childhood classroom.”
Melissa’s own experiences have inspired her interest in the roots of childhood trauma, as she explains. “While I was a young woman, I had several miscarriages and lost my first child to a congenital heart defect before having two children who are now young adults,” she recalls. “I was pretty stressed out during those later pregnancies, and my two children were born when I was in a heightened state of alert. They reflected that by crying for hours and being hard to soothe, but I didn’t understand the root of my children’s behavior at the time, and I thought something was wrong with them,” Melissa says. Instead, part of the problem stemmed from Melissa’ own emotions while she was an expecting mom, an issue that became widespread among children in the aftermath of the COVID pandemic.
“One of the things we needed to think about following the pandemic is where pre-K and kindergarten children were during COVID,” Melissa says. “They were in the womb where they received all the stress hormones their mothers were producing during the public health crisis. When those babies were born, they came into the world in a heightened state of alert. Then the babies continued receiving hormones when their moms nursed them and the effects continued when they entered preschool. The post-COVID kiddos were hard to soothe and wanted to be held all the time. They appeared spoiled, but they were really showing the signs of trauma,” Melissa says. And it’s one of the insights she’s gained during nearly 30 years serving educators and children.
“I entered the early learning career because my husband was in the military and I thought being an educator was a job I could do as we traveled around the world,” Melissa recalls. “When we got married, I had just graduated from high school, and I walked into my first child care center thinking it wouldn’t be hard work. But I came to see that early childhood education is a profession that requires skills.”
Melissa began to acquire the expertise and education to serve young children as she went from the early childhood classroom to leadership roles in her field. “I began teaching in a two-year-old classroom. Then I worked with every other age group before becoming a center director at Head Start, where I did CDA observations as a PD Specialist for the Council,” she recalls. “Along the way, I pursued my education, and when I left Head Start, I began earning my doctorate in organizational leadership at Abilene Chistian University in Texas. That degree equipped me to work at an early childhood publishing group, where I learned more about classroom curriculums, and as an adjunct instructor at the University of Texas San Antonio, where I still work with pre-service teachers and pass on the lessons I’ve learned.”
Melissa also used all her experience and education to found At the Heart of Teaching, Learning, & Leadership in 2015. Her organization strives to support educators at every stage of their careers, based on four core values: inspire excellence in teaching and leadership, foster collaboration among educators, promote equity and advocate for children. Inspired by these values, Melissa works to serve educators by giving them knowledge and tools, rather than simply selling them a training product.
“I didn’t go into starting a company with the goal of making a million dollars a year,” Melissa says. “I wanted to build a company that would give people the opportunity to learn, to lead and inspire others to do the same things. Our mission is to empower educators, and we offer them many opportunities to excel by providing training in different domains.”
At the Heart conducts online CDA training in English and Spanish to educators from every state and guides about 170 educators each year in earning their credential. “We have a high success rate because we work one-on-one with our candidates to help them surmount any roadblocks they might face,” Melissa says. “For example, many candidates worry about taking the CDA® exam, so we give them personal attention to make sure they’re prepared. This requires us to know how to work with adult learners and make their education concrete and engaging,” Melissa explains. And that’s a skill that Melissa also brings to the trauma-informed sessions she gives.
“I start every session,” she explains, “with an introductory slide in which I tell educators about myself. Then I show the educators a picture of a beautiful cupcake that has a lot of sprinkles on top. I tell the educators that they might think the best part of the cupcake is the sprinkles, but it’s really the baking powder that makes the cake rise, and that’s what they are,” she says. “The educators are the ones, as I tell them, who are going to make the session work with their feedback, comments and participation.”
Interaction is the key, as Melissa points out, “so I provide a lot of hands-on activities to get educators to talk together and reveal their feelings about the personal baggage they might bring into the classroom. Many times, when I’m talking about trauma, I have attendees come up to me in tears and say they didn’t realize how the challenges they’ve faced affect the children they serve at school, along with the children they’re raising at home,” Melissa says.
One of the most important things Melissa wants people to take away from her sessions is the importance of resilience and how children can bounce back after hardships with support from one loving person. It’s an issue that she knows firsthand as the child of a young, emotionally unavailable mom. “She was single when I was born 57 years ago and wasn’t prepared to bring up a child, so my grandmother raised me and gave me the nurturing I needed until I was three. By that age, 80 to 85 percent of a child’s brain is wired, so I had already acquired the resilience to succeed though my mom has remained emotionally unavailable to this day.”
One of the ways Melissa has overcome the challenges she faced as a child and as a mom who lost a young child is by being successful in her work with early childhood teachers. “Many of the teachers have also faced adversity,” Melissa says, “and I want them to understand that they can turn their pain into power by helping children who’ve faced adversity too. So, a big part of the training I provide is about self-awareness. I want educators to understand the root of what they might see as challenging behaviors and reflect on the hardships they’ve been through so they can serve children better. We all need to feel safe and loved, and there’s no quick fix when the home environment doesn’t meet those needs,” Melissa says.
That leads to challenging behaviors in the classroom, and early educators can help children self-regulate by recognizing the signs of trauma in themselves and in the children, as Melissa explains. “A big part of my training is about awareness. I want to help educators to self-reflect and consider whether they’re bringing personal issues into the classroom. I want to provide them with ways to heal from the hard experiences they’ve faced, so they can help traumatized children to heal. Educators can be the co-regulators who help children self-regulate,” Melissa explains. And she speaks from the heart when she says, “That begins by building connections.”
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Mackenzie Pelland serves as Vice President of Product at the Council. In this role, she oversees the Council’s product strategy and portfolio, including credentialing programs, educational publications, professional development resources, and branded merchandise, ensuring offerings are sustainable and responsive to the evolving needs of early childhood educators and the broader early care and education field. Her work focuses on building scalable, user-centered products that strengthen quality and integrity across the Council’s credentialing, educational, and professional learning offerings.
Prior to this role, Mackenzie served as Director of ECE Observation Systems at the Council, where she oversaw the observation portion of the CDA® credentialing assessment process and led the ECE Observation Team. She also worked to support, refine, and strengthen the Professional Development Specialist community to better meet the needs of a diverse CDA® candidate population.
Before joining the Council, Mackenzie was Senior Director of Monitoring and Compliance Systems at Acelero Learning, where she led the development and execution of monitoring systems related to federal grant compliance, child care licensing, health and safety, incident management, and facilities compliance across Head Start programs nationwide. She also previously served as Program Accountability and Policy Implementation Manager at New York City’s Department of Education within the Division of Early Childhood Education.
Mackenzie is recognized as a credentialing specialist by the Institute for Credentialing Excellence. She holds a master’s degree in education policy from Teachers College, Columbia University, a Certificate in Education and Program Evaluation from Georgetown University, and a bachelor’s degree in politics and education from Occidental College.
Elisa Shepherd
Vice President of Strategic Alliances
Elisa Shepherd is the Vice President of Strategic Alliances at the Council, where she leads initiatives to advance the Council’s mission and strategic plan through designing, managing, and executing a comprehensive stakeholder relationship strategy.
With over 25 years of experience in early childhood education (ECE), Elisa has dedicated her career to developing impactful programs, professional development opportunities, and public policies that support working families, young children, and ECE staff. Before joining the Council, Elisa held numerous roles within the childcare industry. Most recently, she served as Associate Vice President at The Learning Experience and as Senior Manager at KinderCare Education, where she influenced government affairs and public policies across 40 states.
Elisa’s commitment to leadership is reflected in her external roles on the Early Care and Education Consortium Board of Directors, the Florida Chamber Foundation Board of Trustees, and as the DEI Caucus Leader for KinderCare Education. She has been recognized as an Emerging Leader in Early Childhood by Childcare Exchange’s Leadership Initiative.
Elisa earned a Bachelor of Science in Psychology with a focus on child development from Pennsylvania State University in State College, PA.
Janie Payne
Chief Administrative Officer (CAO)
Janie Payne is the Chief Administrative Officer (CAO) for the Council for Professional Recognition. Janie is responsible for envisioning, developing, and executing initiatives that strategically manage talent and culture to align people strategies with the overarching business vision of the Council. Janie is responsible for driving organizational excellence through strategic talent practices, orchestrating workforce planning, talent acquisition, performance management as well as a myriad of other Human Resources Programs. She is accountable for driving effectiveness by shaping organizational structure for optimal efficiency. Janie oversees strategies that foster a healthy culture to include embedding diversity, equity, and inclusion into all aspects of the organization.
In Janie’s prior role, she was the Vice President of Administration at Equal Justice Works, where she was responsible for leading human resources, financial operations, facilities management, and information technology. She was also accountable for developing and implementing Equal Justice Works Diversity, Equity, and Inclusion strategy focused on attracting diverse, mission-oriented talent and creating an inclusive and equitable workplace environment. With more than fifteen years of private, federal, and not-for-profit experience, Janie is known for her intuitive skill in administration management, human resources management, designing and leading complex system change, diversity and inclusion, and social justice reform efforts.
Before joining Equal Justice Works, Janie was the Vice President of Human Resources and Chief Diversity Officer for Global Communities, where she was responsible for the design, implementation, and management of integrated HR and diversity strategies. Her work impacted employees in over twenty-two countries. She was responsible for the effective management of different cultural, legal, regulatory, and economic systems for both domestic and international employees. Prior to Global Communities, Janie enjoyed a ten-year career with the federal government. As a member of the Senior Executive Service, she held key strategic human resources positions with multiple cabinet-level agencies and served as an advisor and senior coach to leaders across the federal sector. In these roles, she received recognition from management, industry publications, peers, and staff for driving the creation and execution of programs that created an engaged and productive workforce.
Janie began her career with Verizon Communications (formerly Bell Atlantic), where she held numerous roles of increasing responsibility, where she directed a diversity program that resulted in significant improvement in diversity profile measures. Janie was also a faculty member for the company’s Black Managers Workshop, a training program designed to provide managers of color with the skills needed to overcome barriers to their success that were encountered because of race. She initiated a company-wide effort to establish team-based systems and structures to impact corporate bottom line results which was recognized by the Department of Labor. Janie was one of the first African American women to be featured on the cover of Human Resources Executive magazine.
Janie received her M.A. in Organization Development from American University. She holds numerous professional development certificates in Human Capital Management and Change Management, including a Diversity and Inclusion in Human Resources certificate from Cornell University. She completed the year-long Maryland Equity and Inclusion Leadership Program sponsored by The Schaefer Center for Public Policy and The Maryland Commission on Civil Rights. She is a trained mediator and Certified Professional Coach. She is a graduate of Leadership America, former board chair of the NTL Institute and currently co-steward of the organization’s social justice community of practice, and a member of The Society for Human Resource Management. Additionally, Janie is the Board Chairperson for the Special Education Citizens Advisory Council for Prince Georges County where she is active in developing partnerships that facilitate discussion between parents, families, educators, community leaders, and the PG County school administration to enhance services for students with disabilities which is her passion. She and her husband Randolph reside in Fort Washington Maryland.
Andrew Davis
Chief Operations Officer (COO)
Andrew Davis serves as Chief Operating Officer at the Council. In this role, Andrew oversees the Programs Division, which includes the following operational functions: credentialing, growth and business development, marketing and communications, public policy and advocacy, research, innovation, and customer relations.
Andrew has over 20 years of experience in the early care and education field. Most recently, Andrew served as Senior Vice President of Partnership and Engagement with Acelero Learning and Shine Early Learning, where he led the expansion of state and community-based partnerships to produce more equitable systems of service delivery, improved programmatic quality, and greater outcomes for communities, children and families. Prior to that, he served as Director of Early Learning at Follett School Solutions.
Andrew earned his MBA from the University of Baltimore and Towson University and his bachelor’s degree from the University of Maryland – University College.
Janice Bigelow
Chief Financial Officer (CFO)
Jan Bigelow serves as Chief Financial Officer at the Council and has been with the organization since February of 2022.
Jan has more than 30 years in accounting and finance experience, including public accounting, for-profit and not-for-profit organizations. She has held management-level positions with BDO Seidman, Kiplinger Washington Editors, Pew Center for Global Climate Change, Communities In Schools, B’nai B’rith Youth Organization and American Humane. Since 2003, Jan has worked exclusively in the non-profit sector where she has been a passionate advocate in improving business operations in order to further the mission of her employers.
Jan holds a CPA from the State of Virginia and a Bachelor of Arts degree from Lycoming College. She resides in Wilmington, NC with her husband and two dogs.
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